Automatic Email Labeling

Automatic Email Labeling helps you organize and track how Eloquens AI handles your emails by automatically applying labels based on workflow outcomes. These labels make it easy to see at a glance which emails received AI responses, which were filtered out, and which were routed to team members - all without any manual effort.

What Happens Behind the Scenes

When you enable this feature, Eloquens AI automatically labels your emails based on how your workflow processes them:

Intelligent Labeling: Labels are applied automatically after each email is processed by your workflow

Outcome-Based Organization: Different labels are applied depending on whether the AI responded, filtered, or routed the email

Multi-Provider Support: Works seamlessly with Gmail, Outlook, and Kerio Connect email accounts

No Manual Work: Once configured, labels are applied automatically - you never need to manually categorize emails

Understanding the Labels

Eloquens AI uses three distinct labels to track email handling:

Label	What It Means	When It's Applied
Responded (EQ)	AI created and sent a response	When Smart Filter allows the email through and Intelligent Routing decides to respond
Not Responded (EQ)	Email was filtered and ignored	When Smart Filter determines the email doesn't require a response
Routed (EQ)	Email was forwarded to someone	When Intelligent Routing decides to forward the email to team members

Note: The "(EQ)" suffix identifies these as Eloquens AI labels, keeping them separate from your personal labels.

How to Enable Automatic Email Labeling

Step 1: Navigate to Your Workflow Settings

• Go to Workflows in the main navigation
• Either create a new workflow or select an existing one to edit
• Click through the workflow setup until you reach Advanced Configuration

Step 2: Access Label Settings

• In Advanced Configuration, go to the
  Workflow settings tab and scroll down to find the Automatic Email Labeling section
• You'll see a toggle switch labeled "Enable automatic labeling"
• Below the toggle, you'll find a description explaining how labels help organize and track AI handling
  
  

Step 3: Enable the Feature

• Click the toggle switch to turn it ON (it will appear enabled when active)
• Once enabled, you'll see checkboxes for each available label type

Step 4: Select Which Labels to Apply

Choose which labels you want Eloquens AI to use:

• ☑ Responded (EQ) - Check this to label emails where AI created a response
• ☑ Not Responded (EQ) - Check this to label filtered emails
• ☑ Routed (EQ) - Check this to label forwarded emails

Tip: You can enable all three or choose only specific labels based on your organizational needs.

Step 5: Save Your Settings

• Click Save changes or Continue to proceed with your workflow setup
• Your label preferences are now active and will apply to all future emails processed by this workflow

How Automatic Labeling Works in Practice

When an Email Arrives

Smart Filter Review: Eloquens AI first determines if the email needs attention

Intelligent Routing Decision: If it passes the filter, AI decides whether to respond or route

Automatic Label Application: Based on the decision, the appropriate label is instantly applied to your email

What You'll See in Your Inbox

Clear Organization: Emails are automatically sorted with visible labels

Quick Identification: At a glance, see which emails AI handled and how

Easy Filtering: Use labels to create custom views and filters in your email client

Historical Tracking: Review past AI actions by filtering on specific labels

Managing Your Label Settings

To Edit Label Settings

• Return to Workflows → Select your workflow → Advanced Configuration
• Scroll to the Automatic Email Labeling section
• Change which labels are enabled/disabled using the checkboxes
• Click Save changes

To Disable Labeling

• Toggle the "Enable automatic labeling" switch to OFF
• Click Save changes
• No labels will be applied to new emails (existing labels remain unchanged)

Label Behavior by Email Provider

Gmail & Outlook

Labels appear as tags in your inbox alongside the email subject. You can:

• Filter emails by clicking on a label
• Create custom views based on label combinations
• Use labels in search queries

Kerio Connect

Important Note: Kerio Connect uses a folder-based system instead of tags. Emails with labels are moved to corresponding folders:

• Emails are physically moved to labeled folders
• Original email location changes when labeled
• Folders are created automatically if they don't exist

Best Practices

Choosing Which Labels to Enable

Enable All Three when you want complete visibility into all workflow actions

Response Tracking Only: Enable just "Responded (EQ)" if you primarily want to track AI-generated responses

Filter Monitoring: Enable just "Not Responded (EQ)" to see which emails were filtered out

Routing Oversight: Enable just "Routed (EQ)" to track emails forwarded to team members

Using Labels Effectively

Create Email Rules: Set up rules in your email client to automatically file labeled emails

Team Coordination: Share label meanings with team members who access the same account

Performance Review: Periodically review labeled emails to assess AI performance

Filter Refinement: Use "Not Responded" labels to identify if Smart Filter needs adjustment

Privacy and Email Provider Compatibility

Your email labeling is handled through:

Secure Authentication: Uses your existing email account permissions

Provider API: Works through official email provider APIs

Reversible Actions: Labels can be removed manually at any time through your email client

What You'll See in Action

When Automatic Email Labeling is active:

Immediate Labeling: Labels appear on emails within seconds of AI processing

Consistent Tracking: Every workflow-processed email receives appropriate labels

Easy Audit Trail: Review AI decisions by filtering on specific labels

Organized Inbox: Clear visual organization of how emails were handled

This feature works alongside your Smart Filter, Intelligent Routing, and Response settings to provide complete transparency into how Eloquens AI manages your email communications.