What is Eloquens AI

Introduction

Eloquens AI redefines email interactions by leveraging powerful automation and intuitive workflow management, all while preserving crucial human oversight. Through advanced orchestration, real-time knowledge integration, and support for multiple languages, Eloquens AI empowers organizations to maintain a consistent, precise voice across worldwide teams. The result is a dramatic productivity boost and a seamless communication experience that keeps every stakeholder aligned—without losing the essential human touch.

 

Key Features

AI-Powered Email Responses

Eloquens AI generates intelligent, context-aware email replies based on user-configured workflows and knowledge bases. These responses adapt to the workflow's custom instructions and knowledge.

Human-in-the-Loop Capabilities

Maintain full control over automated responses with an optional draft mode. Users can:

• Edit AI-generated drafts before sending.
• Request alternative responses.

Customized Workflows

Eloquens AI provides flexible workflow configurations to meet unique organizational needs:

• Define routing and triage rules for incoming emails.
• Tailor response styles and escalation paths.
• Automate repetitive tasks while maintaining oversight.

Grounded Responses

Eloquens AI utilizes Knowledge Documents to:

• Pull from user-uploaded documents.
• Ensure responses are accurate, contextual, and aligned with the latest organizational information.
• Avoid hallucinations or speculative answers.

Multilingual Support

Eloquens AI supports communication in over 160 languages, offering:

• Translation of emails into preferred languages for review.
• Seamless drafting and editing in multiple languages.
• Accurate responses that respect cultural and linguistic nuances.

 

Integrations

Eloquens AI integrates seamlessly with popular tools and platforms, enhancing its utility:

• Email Providers: Gmail, Microsoft 365 (Outlook), and Kerio Connect.
• Knowledge Management: 
  • Supports uploaded documents and external systems like Google Drive and OneDrive
  • Web pages
  • Q&A created from conversations or edited drafts
• External Applications
  • Zendesk
  • Kayako

 

Use Cases

Global Customer Support

• Route customer queries to the correct department using orchestration templates.
• Provide multilingual responses to enhance customer satisfaction.

Sales and Marketing

• Qualify leads automatically and route them to sales teams.
• Automate responses for high-volume email campaigns while retaining personalization.

Internal Communications

• Route emails to the right department for quicker resolutions.
• Automate responses for routine queries while enabling oversight for sensitive issues.

Legal and Compliance

• Implement strict human-in-the-loop protocols for compliance-sensitive communications.
• Leverage the knowledge base to ensure responses meet regulatory standards.