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  1. Eloquens
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Sources

What is the Sources Feature?

The Sources feature in Eloquens AI transforms your AI from a "black box" into a transparent, accountable assistant. Every time your AI generates a response, it shows you exactly which documents and information it used to create that answer - no more guessing, only proof.

How to Access Sources

Step 1: Navigate to Conversations

  1. In the left sidebar, click on "Conversations" 
  2. This takes you to the page where you can view all your workflow conversations

Step 2: Select a Conversation

  1. Choose any conversation from the list on the left
  2. The conversation messages will load on the right side

Step 3: Find AI Responses

  1. Look for AI-generated responses
  2. These appear with a light background

Step 4: Click on Sources

  1. Below any AI response, look for the 📖 Sources section
  2. Click on the book icon and "Sources" text to expand the section
  3. Click again to collapse it when you're done reviewing


Why Sources Matter

🔍 Instant Transparency

Instead of wondering "Where did this information come from?", you can see exactly which documents, knowledge articles, or Q&As your AI referenced to generate each response.

✅ Built-In Quality Control

Catch outdated information, verify accuracy, and ensure your AI is pulling from the right sources before responses are sent to customers.

🛠️ Effortless Troubleshooting

When something seems off - wrong pricing, outdated features, or missing information - Sources instantly reveal which document needs updating.

📈 Knowledge Management Insights

See which documents your AI uses most frequently, identify knowledge gaps, and keep your information current and relevant.

What You'll See in Sources

Smart AI-generated citations show exactly what information was used:
  • "DOC: Company Policy Manual"
  • "URL: https://support.example.com/kb/article"
  • "Q&A: How to reset password?"

Best Practices

📋 Regular Quality Checks

  • Review Sources for important responses before approving them
  • Look for outdated document references that might need updating
  • Verify that citations match the information in your response

🔄 Knowledge Base Maintenance

  • When you spot outdated information in Sources, update the source document
  • Use Sources to identify which documents are used most frequently
  • Remove or update documents that consistently provide incorrect information

🎯 Workflow Optimization

  • Train your team to check Sources for high-stakes responses
  • Create a process for updating knowledge based on Source feedback
  • Use Sources to identify knowledge gaps in your documentation


Common Use Cases

Customer Support

  • Verify pricing information before sending quotes
  • Confirm policy details before making commitments
  • Ensure feature descriptions are current and accurate

Sales Teams

  • Double-check product specifications in proposals
  • Verify current pricing and availability
  • Ensure competitive information is up-to-date

Content Teams

  • Verify facts before publishing responses
  • Ensure consistency across all customer communications
  • Identify frequently referenced content for updates


Troubleshooting

Vague Citations

  • Cause: Source documents lack clear structure or titles
  • Solution: Add clear headings and section titles to your knowledge documents

Wrong Information in Sources

  • Cause: Source documents are outdated or incorrect
  • Solution: Update the referenced documents in your knowledge base

Sources Not Clickable

  • Cause: You need to click directly on the book icon and "Sources" text
  • Solution: Look for the 📖 icon below AI responses and click on it


Tips for Maximum Effectiveness

  1. Structure Your Knowledge: Use clear headings, sections, and titles in your documents
  2. Keep Content Current: Regularly review and update frequently cited sources
  3. Train Your Team: Ensure everyone knows how to check and interpret Sources
  4. Use for Training: Sources help identify what information your AI considers most relevant
  5. Regular Reviews: Check Sources on draft responses before sending them to customers


Technical Details

The Sources feature integrates with your Knowledge AI system to:
  • Retrieve relevant information from your knowledge base
  • Generate intelligent citations that explain exactly what was used
  • Display this information in an easy-to-read format with clear source types
  • Allow you to expand or collapse the Sources section as needed
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  1. Douglas Ho

  2. Posted
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