My payment failed, what should I do?

If you encounter an issue completing your payment, follow the troubleshooting steps below to resolve the problem quickly.

Possible Reasons for Payment Failure:

• Insufficient Funds: Your account or card may not have sufficient funds.

• Expired Card: Your credit or debit card might have expired.

• Card Limit Reached: Your card may have reached its spending limit.

• Card Declined: Your bank may have declined the transaction for security reasons.

• Incorrect Card Details: The details entered could be inaccurate.

Steps to Resolve the Issue:

Step 1: Check Your Account Balance

• Verify your account or card has sufficient funds or credit available.

Step 2: Verify or Update Your Card Details

• Log into your account on our platform.

• Navigate to the Manage Billing section.

• Ensure your card information (card number, expiry date, and CVV) is accurate and up-to-date.

• Update any incorrect or outdated details.

Step 3: Contact Your Bank

• If your payment is still unsuccessful, reach out directly to your bank to confirm there are no blocks or restrictions placed on your card.

Step 4: Use an Alternative Payment Method

• If possible, try completing your transaction using another credit or debit card.

Still Having Issues?

• Please log a support ticket through our Support Portal or email us at support@eloquens.ai.

• Include details of the error message you received for faster resolution.