Account Status After Payment Problems

If you don't add a payment method before your trial period ends, or if your payment is unsuccessful, your account will go through the following stages:

Suspended Account

• Your account will be suspended when billing cannot be processed (failed payment, expired card, etc.)
• You'll have 15 days to resolve the payment issue
• During this time, you won't have access to the service
• Your data and settings are preserved

Account Deletion Warning

• After 15 days of suspension, your account will be marked for deletion
• You'll have an additional 30 days to reactivate your account
• Your data may still be recoverable during this period

Permanent Removal

• After 45 days total (15 days suspended + 30 days deletion warning), your account and all data will be permanently removed
• This action cannot be undone

How to Reactivate Your Account

To avoid losing your account and data:

1. Check for payment failure notifications in your email
2. Log into your account (if still accessible)
3. Go to Billing Settings
4. Update your payment method or resolve any payment issues
5. Contact our support team if you need assistance

Need Help?

If your account is suspended and you're having trouble reactivating it, please contact our support team as soon as possible. We're here to help you get back up and running.

Remember: You have 45 days total to resolve billing or payment issues before your account is permanently deleted.