Overview
The Translate to menu lets you instantly view any conversation in the language you choose—while keeping the original text unchanged. It’s perfect when you’re reading a message that isn’t in your native language or need to check the conversation in a different language before replying.
What the Interface Does
| Element | Purpose | Details |
|---|---|---|
| Translate to dropdown | Opens a searchable list of available languages. | Shows every language Eloquens supports. |
| Language list | Select the language you want to read in. | The conversation refreshes with a machine translation overlay. |
| View Original link | Return to the message’s source language at any time. | Toggle as often as you like; nothing is overwritten. |
How to Use It
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Open Conversations and select the thread you want to translate.
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Click 🌐 Translate to: in the upper-right corner.
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Scroll or type in the search bar to find your target language.
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Click the language - Eloquens AI reloads the conversation in that language.
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Need the original wording? Click View Original to switch back.
Note: Translation affects only what you see on-screen. Your replies will send exactly as you write them, so compose in the customer’s language or use the AI Generate helper to generate a translated response first.
Common Scenarios
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Cross-language support – Read an incoming German email even if you only speak English.
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Quality checks – Review conversations in a common language to ensure correct tone and content.
FAQs
| Question | Answer |
|---|---|
| Will translation change the stored message? | No. It’s a temporary overlay; the original stays intact. |
| Can I translate just one message instead of the whole thread? | No. The feature currently translates the entire conversation at once. |
| Are my outgoing drafts automatically translated for me? | No. You can manually write in the desired language or use AI Generate to create a translated draft. |
Douglas Ho
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