Billing, invoices and payment methods

Billing lives under Settings → Subscription. The tab shows your plan, your usage, and a Billing Summary with the buttons that open the secure billing portal where invoices and payment details are managed.

The portal steps apply to accounts that pay by card through Eloquens. If you bought Eloquens through a partner or distributor, the Subscription tab shows the contact to write to; see Bought through a partner below.

See your plan and usage

1. Open Settings from the left rail and click Subscription.
2. The plan card shows the plan name with an Active, Trial or Inactive badge.
3. Usage details show how much of each allowance on your plan you have used, with a progress bar.
4. Billing Summary lists your base plan, the next payment date, and any prepaid email pack with its remaining balance.

View invoices

1. On Settings → Subscription, click View Invoices.
2. The billing portal opens. Your invoices are listed with their dates and status; open one to view or download the PDF.
3. Use the portal's back link, or your browser's back button, to return to Eloquens. You land back on the Subscription tab.

Update your payment method

1. On Settings → Subscription, click Manage Billing & Payment.
2. In the portal, go to the payment method section and add a new card.
3. Make the new card the default. You can also remove the old card.
4. Return to Eloquens.

Any payment that was retrying uses the new default card on its next attempt.

Change or cancel your plan

The same portal lets you switch plans or cancel. Cancellation takes effect at the end of the current billing period, so you keep access until then. When your account has no active subscription, the Subscription tab also shows the plans available to you so you can pick one there.

Add sent emails

If your plan's sent-email allowance runs low, the Need More Sent Emails? Add a Pack. box on the Subscription tab lets you buy a one-time pack that does not expire. Distributor accounts see Contact your distributor here.

Bought through a partner

If your account was provisioned by a partner or distributor, the Billing Summary replaces the portal buttons with a line asking you to contact them to manage billing, invoices or add-ons, and shows their email address. Write to that address for invoices or payment changes.

Need help?

Email support@eloquens.ai and include any error message the bank or the portal showed.

Related articles

• If a payment fails
• Settings overview: what lives where
• Your data and privacy