Components of a Conversations

Overview

Conversations in Eloquens AI consist of distinct components that provide full visibility into the lifecycle of an email. Each component serves a specific purpose in ensuring the effective management and understanding of email interactions.

Components

Incoming Email (Blue):

• Represents the email received from the sender.
• Includes key details such as sender information, timestamp, and message content.
• AI Reasoning: Expand this section to view the AI’s analysis of the email, including:
  • Smart Filter Reasoning: Why the email was flagged for a response or ignored.
  • Routing Decision: Explanation of whether the email was routed to another recipient.
  • Response Recommendation: Suggestions for how the email should be handled.

Routing (Grey):

• Appears if the Email Persona forwards the email to another party based on predefined instructions.
• Displays information about the forwarded recipient and any additional notes during routing.

Response (Grey):

• Indicates if the incoming email required a response.
• Can display as a sent email or as a draft waiting for review.
• Includes options to:
  • Edit or send the response.
  • Regenerate the draft if needed.
• Sources: Provides a list of knowledge documents used to craft the AI’s response, ensuring transparency and traceability of information.

By understanding the components of a conversation, you can effectively manage and oversee email interactions, ensuring every message is handled appropriately.