Create, tune and test the assistants that answer your email.
Overview Smart Filters are designed to help manage incoming email flows by automatically identifying which messages require attention and which do not. Smart Filters work by applying predefined rules ...
Overview Intelligent Routing determines the best path for handling incoming emails. It automatically decides whether to forward the email, escalate it, or include specific individuals in the response ...
Overview Custom Tone, also known as Responder Rules or Tone, enables you to define how AI-generated responses should be styled. This feature allows customization of tone, formality, and depth of respo...
Help Me Write is Eloquens AI's built-in writing assistant that helps you create and improve AI Instructions using AI. Look for the sparkles icon (✨) throughout the platform to access this feature. Whe...
Overview The Test Workflow feature enables you to: Validate workflow logic with custom test emails before going live Debug configuration issues in a safe environment Preview AI responses and routing d...
This powerful feature allows you to rerun your workflows with existing email messages in either TEST mode (for safe testing) or LIVE mode (for actual execution). Overview The Workflow Rerun feature le...
Overview The Notifications panel lets you control who is copied on every reply an agent sends, who is alerted when a draft is created, and how each conversation is mirrored into your CRM (e.g. Hubspot...
Automatic Email Labeling helps you organize and track how Eloquens AI handles your emails by automatically applying labels based on workflow outcomes. These labels make it easy to see at a glance whic...
An assistant is Eloquens working on one mailbox. It reads the email that arrives at that address, decides which messages deserve a reply, drafts or sends the reply, and brings a person in when a messa...
Creating an assistant means choosing a mailbox and telling Eloquens how to behave on it. For most mailboxes Eloquens can do the hard part itself: it reads how you already handle email and proposes the...