Knowledge is the core of Eloquens AI. It grounds the AI to the truths of the users.
What is Table Vault Knowledge? Table Vault Knowledge is a powerful way to give Eloquens AI access to your structured data from spreadsheets and CSV files. Unlike traditional document uploads where dat...
Some knowledge changes too often to copy: a deal's stage, an account's renewal date, a contact's details, the articles in your help centre. A connection lets the assistant read these systems at the mo...
Knowledge is everything an assistant may read when it writes a reply: uploaded documents, Google Docs it keeps current, websites, notes, saved question-and-answer pairs, tables, and live business syst...
Documents are the simplest kind of knowledge: upload a file, and once it has been read the assistant can answer from it. Files live in folders, and an assistant reads whole folders, so a new file drop...
A tracked document is a Google Doc or Word document that stays in Google Drive. You pick it once, and Eloquens re-reads it before answering, so the assistant always answers from the current version. T...
If your answers already live on a website, such as a help centre, a product catalogue or a terms page, you can add the site as knowledge. Eloquens reads the site, shows you every page it found, and in...
Q&A pairs are the fastest way to teach an assistant something specific: one question, one answer. Pairs arrive in four ways: a customer asks something nothing in your knowledge covers (a gap), the ass...
Two small but useful parts of Knowledge: Notes, a free-text block each assistant reads on every reply, and the FAQ list, the full read-back of every question and answer an assistant keeps. Notes A not...
A table is for data that comes in rows: a price list, a parts catalogue, a list of branches with opening hours, a customer or order list. Rather than reading a spreadsheet as prose, the assistant sear...
The surest way to know whether your knowledge is working is to ask it something a customer would ask. Ask a question on the Knowledge page runs the assistant exactly as it runs on incoming mail: it se...